FAQ

Can your installers grind or level the sub floor?

Yes, our installers check the “flatness” of the subfloor to be sure it passes the specification of the product. Unfortunately, we cannot quote the cost to flatten a subfloor until all existing flooring has been removed. Most of the time this does include an added cost to the quote given originally for installation.

What is the turnaround for installation? How long does an install typically take?

We typically schedule an install 48 hours after a product has been received, either to our warehouse or customer’s home. In some cases a product may arrive 14 days after ordered (depending on where the product is being shipped from). The time it takes to complete an install always varies on the additional work needed. For example, large carpet jobs could be finished in a day, but if installers must move furniture, we may require a second day.

Can your installers move furniture?

We can quote to move basic furniture. There are limits to what installers can do. These include, but not limited to, disassembly (if screw or bolts are required) of furniture, electronics (including beds, i.e. medical), safes, pool tables, or any glass items. We advise customers to also have all personal and hard-to replace items (antiques or souvenirs) out of the areas to be installed.

Do you offer a warranty with your work?

Yes, we offer a two-year installation warranty on jobs our installers do from start to finish. We check moisture level, flatness, conditions around the home and correctly install the product, to manufacturer’s specifications, so any warranty on the product is also upheld (if applicable).

Do your installers paint baseboards after removal?

No, our installers do not paint baseboards. After removal, if they can still be used, we offer customers a chance to paint them while they are off. Freshly painted bases will still need to be touched up after they are re-installed. Nail holes are filled with white caulk that may not match the color of the base. We also offer new trim installation (labor and materials) if needed.

Do you sell fabric?

Yes, we only special-order fabric from popular brands including Sunbrella, Barrow and more. After the drastic fire in 2019, we do not have the warehouse capacity to stock fabrics at our location.

What is the most popular type of flooring?

Flooring options vary based on individual style. Unlike big box stores and many other flooring retailers, we provide a wide range of styles, colors, and high-quality options. Don't forget to follow us on social media, check out our new blog, or drop by in person to stay updated on the newest trends and hottest products!